FAQs and Patient Information

Dr. Supreet Shah and Truspine team welcome you to a healthy and pain free future.

The first time you see a chiropractor or acupuncturist can be intimidating, but we know you’ll soon feel at ease in the hands of San Francisco’s best healthcare team. Your first appointment will include a thorough history, an initial exam, a review of the doctor’s findings and your first treatment. Our doctors will also send you home with stretches or strengthening exercises to continue at home.

To save yourself some time before your first exam, you can fill out our new patient forms online ahead of time.


We are a cash-based clinic with the exception of Blue Shield, United Healthcare (UHC), and Blue Cross Blue Shield (BCBS). If you have out-of-network benefits we will provide you with an itemized statement of the services provided.

Why do you not contract with other insurance companies or Medicare?

Our doctors went to school and are specialized in their respective fields so that they could help individuals and families through all stages of life to maximize wellness and face health challenges with confidence. Our patients’ success in health translates into the success of our physicians. This is how they earn their living. Insurance companies are in the business of making money. Medicare is now being used for political gain, not for providing sustainable health care benefits for seniors and people with disabilities. Both of these health care financing systems are costly and currently do not have mechanisms that support the pursuit of exceptional primary care and prevention of illness.

Patients with any insurance can enroll in the practice, but your insurance plan is between you and your insurance company. Our doctors do not contract with any insurance plans (with the exception of BLUE SHIELD), and is therefore considered an “out of network provider.”

When you receive office services, We will provide you with paperwork that you will submit to your insurance. Your insurance company then determines your reimbursement. You will continue to give your insurance information to the lab, specialist office, or hospital for services outside of Truspine.

Certain HMO’s usually require you to have an “in-network provider” for referrals outside of Truspine to be covered. Be sure and check your plan’s details regarding their practices, as this responsibility now falls to you.

No. Our goal is to increase access for uninsured patients by keeping fees simple and reasonable. However, we have no control over the costs of health care services outside of Truspine. Unexpected health emergencies do occur, so we strongly encourage enrollment in some form of insurance plan to cover emergencies, such as catastrophic coverage. Enrollment in traditional health insurance, Medicare, or other major medical plans should also cover services provided outside of our San Francisco Chiropractic & Acupuncture Clinic.

We accept Cash, Check, Credit cards, Debit cards, Flexible Spending Accounts (FSA) and Health Savings Account (HSA) cards.

All doctors are primary care providers, which means you will never need a referral to visit our San Francisco chiropractor or acupuncturist.

We have a 24 hour cancellation policy. The cancellation fee is $50.

We have 2-hour free parking around the perimeter of the building. Quite easy to find a spot. If no space is spotted, there is metered parking on the next block over. If luck is not on your side, there is garage parking at RJ’s Market on Sansome Street or Bay Club on Greenwich Street.

Never Seen a Chiropractor or Acupuncturist Before?

At Truspine, appointments for new patients include a consultation, history, examination, diagnosis and treatment. You’ll leave with a better understanding of your issues, a thorough treatment plan, what insurance coverage can be obtained and the final cost to you.

Schedule a Phone Consult to ask questions before booking an appointment.
Schedule an Appointment for Chiropractic, Shockwave or Laser Therapy.